Company

Refund Policy

Last updated September 4, 2026

Every product we sell has a refund window, and you do not have to give a reason to use it. Snug’s is 30 days.

How to ask for a refund

Reply to your purchase receipt, or email hello@high5labs.com with the email address you bought under. We do not need an explanation. Approved refunds go back to the original payment method.

Who processes it

Purchases are handled by Paddle, the merchant of record for our products. Your receipt comes from Paddle, the charge on your statement reads PADDLE.NET*, and the refund is issued by Paddle. You can also request a refund directly through paddle.net using the details on your receipt.

Each product’s own window

The refund window belongs to the product, and it is linked beside the price on Products. For Snug it is 30 days from purchase, money back, no reason needed: see snug.menu/refunds.html. Where a product’s own refund policy and this page disagree about that product, the product’s policy wins.

Trials

Where a product offers a free trial, the trial runs before any charge, so there is nothing to refund until you decide to buy. Snug trials for 14 days with no card required.

Getting in touch

Questions about a charge, a receipt or a refund go to hello@high5labs.com. Our contact page is at high5labs.com/contact.